Returns Policy

We hope that you will be happy with your purchase, however if you wish to return your order for any reason you are welcome to do so within 14 days of receipt* for an exchange or refund.

Items must be returned in their original packaging, unopened and in saleable condition (except where the item is damaged or faulty).

To return your item:

  1. Before you make your return, you should notify us by email to info@davidparrhouse.org specifying your order number, reason for return, and your name and address.

  2. Following our confirmation, you can then return your item by post to:

David Parr House

184 Gwydir Street

Cambridge 

CB12LW

Please include your name, address and order number in the package. We advise that you retain proof of postage, as we cannot be held responsible for items lost in transit. If you require an exchange, please include details of the replacement product.


Refunds will be processed within 14 days of receipt of goods. The cost of returning an item must be borne by the customer, and will only be refunded in the case of damaged or faulty items or where an item was sent in error.

Please note that while items purchased online can be returned in person to the David Parr House shop, refunds will be issued through the online platform to the card used to pay for the original order. Refunds for online purchases cannot be issued over the shop till.